Text UTKwifi to Report Wireless Problems

Have you ever been in a classroom or office on campus where the wireless Internet coverage could use a little TLC and wish you could tell someone about it at that moment?

A new service from the Office of Information Technology allows you to text “UTKwifi” followed by your building and room number information to 55000 to report areas on campus where there may be issues with the wireless network.

This new initiative will allow OIT to collect crowdsourced data provided by the faculty, staff, and students who use UT’s Wi-Fi every day.

It is recommended to check that your device has been registered for use on the wireless network and is working normally in other areas of campus before texting in your location. This will help ensure that OIT has the most accurate data possible.

As an added benefit of this service, if several text messages in a short time frame originate from a specific area—for example, the auditorium in Alumni Memorial Building—OIT will investigate the issue and dispatch network engineers if necessary.

This information, including a screenshot example of how to text your location, is available in the OIT Knowledge Base. If you have any questions about the pilot, contact the OIT HelpDesk online or call 865-974-9900.