The new One Stop Express Student Services center is now open.
One Stop will make students’ business transactions with UT easier by bringing most enrollment, registration, financial aid, and payment services into one location staffed by counselors and equipped with the latest technology.
One Stop can be accessed by phone at 974-1111 or online at onestop.utk.edu.
Students also may stop by One Stop’s center on the ground floor of John C. Hodges Library, which will be open from 8:00 a.m. to 5:00 p.m. Monday through Friday. There, students will check in at a computer kiosk. They’ll receive help completing their transactions online or meet one-on-one with a well-trained customer representative. If there is a wait, students can grab a snack, study, or visit a library lounge until they get an e-mail telling them it’s their turn. Display screens in the area also will let students know how many people are ahead of them in the service line.
“One Stop is definitely a big idea for UT that will enhance the student experience. Through this new model, we will be able to provide the type of customer service people expect at a Top 25 university,” said Darren Curry, director of One Stop.
The offices of the registrar, bursar, and financial aid and scholarships will remain open to support the center and also perform other functions, including more extensive financial aid counseling, classroom scheduling, Banner management, graduation application processing, academic calendar development, central cashiering, and federal and state scholarships and grants processing. Faculty and staff will continue using the offices of the registrar, bursar, and financial aid and scholarships for most of their business.
To learn more about One Stop, watch this video.