New One Stop Center to Streamline Student Services

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UT is working to create a new One Stop student services center to streamline the most common services students need to manage their enrollment, registration, financial aid, and payments.

The One Stop center will open in summer 2013 on the ground floor of Hodges Library. The paperless, wireless environment will give enrolled undergraduate and graduate students one location to access the primary services of the registrar, financial aid, and bursar offices.

A new website, onestop.utk.edu, will simplify information and highlight the many transactions that students can complete online.

“The goal of One Stop is to make our students’ experience in managing enrollment, academic records, financial aid, and payments as smooth, efficient, and friendly as possible,” Provost Susan Martin said.

A new One Stop director will soon be on board. The center will eventually employ twelve One Stop counselors who will process transactions, answer questions, provide information, and empower students to use the online systems designed for self service. UT Human Resources has now posted for the first four positions online. An electronic check-in system will help minimize wait time. The center also will answer questions via a phone bank and through an e-mail address.

Watch the video below for more on the One Stop center.

Martin said the One Stop initiative is part of UT’s strategic goals for enhancing student support.

“Improving services and support will help students eliminate obstacles, solve problems, and stay on track to graduate. We will create a friendly, service-oriented environment that will work in concert with the latest technology to take care of most things a student will need,” she added.

Construction of the One Stop center will begin this fall. The center will serve all admitted and enrolled students and will work closely with the Student Success Center, college advisors, the housing and dining offices, and the Dean of Students Office. One Stop also will serve parents and families during new-student orientation sessions.

While most front-line service functions of the registrar, financial aid, and bursar will be moving, the staff in those functional areas will support One Stop operations and perform additional functions such as central cashiering, federal loan and Hope scholarship processing, in-depth financial aid counseling, classroom scheduling, Banner management, graduation application processing, and setting the academic calendar, among many other services.

University administrators involved in forming One Stop are modeling the center after successful operations at other universities, like the University of Minnesota.

For more information, visit onestop.utk.edu.

Contact: Karen Simsen (865-974-5186, karen.simsen@tennessee.edu)

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