Upcoming OIT Service Outage

 

OIT Service OutageThe Office of Information Technology will be making infrastructure improvements during the first few days of the official UT Winter Holiday closing. Beginning at 11:00 a.m. on Monday, December 26, and continuing until early Wednesday, December 28, several core services used by faculty and staff will be impacted by the outage.

Specific programs that will be affected during the planned outage include, but are not limited to: Banner/MyUTK, T-Storage, Online@UT (Blackboard), IRIS/Business Warehouse/E-Recruiting, SharePoint, Analysis.utk.edu, OIT UNIX systems, and access to Digital Media Services and online web streaming. For a list of services that will be unavailable during the outage, visit the OIT website.

Tmail, Office Communication Server (OCS), and Volmail are expected to be available during the maintenance window; however, Blackberry Enterprise Services and listserv services will be unavailable. LiveOnline@UT (Centra) will be available, but from an alternate website.

Many web pages hosted by the utk.edu and tennessee.edu domains, including most departmental sites, the OIT web site, and personal web pages may also be offline. The web page for changing your password will not be available, nor will the university’s online faculty, staff, and student directory.

The upgrade will also impact the wired and wireless network access in many Knoxville campus buildings. A few Knoxville campus buildings will be without telephone service. A list of buildings affected is available online here.

OIT apologizes for any inconvenience this planned outage may cause. The office’s goal is to restore all programs and services as quickly as possible. The OIT Traffic Center will be down during most of the outage, but it will have information about the status of various systems once web sites are restored.

If you have specific questions or concerns about the planned outage and how it may impact your services, please contact the OIT HelpDesk at (865) 974-9900 or online at http://help.utk.edu.

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