Facilities Services Department Introduces “One Call” Program

 

KNOXVILLE — In an effort to expand availability and increase its level of customer service, the University of Tennessee, Knoxville, Facilities Services department has launched the Facilities One Call program.

Beginning April 5, members of the campus community can call one phone number, 24 hours a day, any day of the year and speak live with a Facilities Services representative. The number is 865-946-7777, or 6-7777 if you are calling from a campus phone.

Facilities Services staff routinely fulfill projects and work orders covering a wide variety of services. Tasks range from simple maintenance like changing out light bulbs to complex renovations and new construction. The department employs roughly 550 staff members and is comprised of a number of divisions, including the steam plant, grounds landscaping and maintenance, carpentry services, electrical services and utilities, architecture and engineering, heating and air conditioning, plumbing, lock and key services and building maintenance. Facilities Services staff members also oversee the university’s environmental programs, including recycling and energy conservation.

Although it maintains a heavy workload, the department is focused on taking care of students, faculty and staff.

“Customer service is very important to us,” said Mike Sherrell, Facilities Services executive director. “The Facilities One Call program provides a unique service to the campus community, in that a live representative of the department will be available to answer questions and provide assistance at any time of the day or night. And using a memorable phone number like 6-7777 is a help when you need to report a problem and don’t have time to look up different phone numbers depending on the time of day or night.”

Last year the Facilities Services department completed 534 projects and 22,476 work orders. To learn more about Facilities Services and the Facilities One Call program, visit http://facilities.utk.edu.

C O N T A C T :

Ali Virtanen (865-974-2510, avirtane@utk.edu)

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